New Restaurants save an average of $3,200/month switching from DoorDash to Menuzio.
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Everything you need to set up, run, and grow your restaurant with Menuzio.

🚀 Getting started

How long does it take to set up Menuzio? +
Most restaurants are live in under 24 hours. You create your account, upload your menu, paste one embed snippet onto your website, and orders start flowing. Our onboarding checklist walks you through every step.
Do I need a developer to install the ordering widget? +
No. The widget is a single <script> tag that works on any website builder — Wix, Squarespace, WordPress, Webflow, or plain HTML. Copy the snippet from your admin dashboard, paste it anywhere on your page, and you're done.
Can I try Menuzio before committing? +
Yes. Every new account starts with a free 14-day trial. No credit card required. You get full access to all features — widget, POS, printer integration, delivery zones, and reporting.
What information do I need to get started? +
You'll need your restaurant name, address, operating hours, menu items with prices, and a Square account for payment processing. If you don't have Square yet, you can create a free account at squareup.com in a few minutes.

🧾 Orders & POS

How do I receive and manage incoming orders? +
New orders appear instantly in your admin dashboard and on the POS tablet app. You can accept, update status, and mark orders as ready or delivered from either interface. Each status change can also trigger an SMS to the customer.
Can I accept dine-in orders with QR codes? +
Yes. Enable Dine-in in your settings and generate per-table QR codes from the Tables section. Guests scan the code, browse your menu, and place orders directly to the kitchen — no app download required.
Does Menuzio support all-you-can-eat (AYCE) service? +
Yes. Enable AYCE mode for a table type, configure price plans by age or category, and the widget will collect party size and assign cover charges automatically. Guests can order in rounds and request the bill when ready.
Can customers track their order status? +
Yes. After placing an order, customers receive a confirmation with a live tracking link. The page updates in real time as you change the order status — from accepted through preparing, ready, and delivered.

💳 Payments

How does payment processing work? +
Menuzio integrates with Square for all card payments. Customers pay securely at checkout at the standard Square rate (2.9% + 30¢ per transaction). Menuzio charges zero additional commission on any transaction.
Can customers pay in cash? +
Yes. You can enable "Pay at pickup" or "Pay on delivery" as an option alongside card payment. Customers choose their preferred method at checkout.
When do I receive my payouts? +
Payouts are managed entirely by Square and follow their standard schedule (next business day for most accounts). Menuzio never holds your funds — all card revenue goes directly from Square to your bank account.
Are refunds supported? +
Yes. Refunds are issued through your Square dashboard. Once a refund is processed in Square, it is automatically reflected in your Menuzio order history.

🖨️ Printing

Which printers does Menuzio support? +
Any ESC/POS-compatible thermal printer connected via Ethernet (network), USB, or Bluetooth. Popular models include Epson TM-T20, TM-T88, Star TSP143, and Bixolon SRP-350. Most printers sold as "receipt printers" are compatible.
Can I print tickets in French? +
Yes. Each printer has a configurable print locale. Set it to French and all tickets will print in French — including accented characters (é, è, ê, à, û, etc.) rendered correctly via Code Page 850.
What if a print job fails? +
Failed print jobs are queued and can be retried manually from the admin dashboard under Settings → Printers. The POS app also shows a "Print pending" badge on any order with an unacknowledged ticket.
Can I have multiple printers for different stations? +
Yes. You can configure multiple printers and assign categories to each (e.g., hot food to kitchen printer, cold drinks to bar printer). Each receives only the items relevant to its station.

🛵 Delivery & pickup

How do I set up delivery zones? +
Go to Settings → Delivery Zones in your admin dashboard. You can create multiple zones, each with its own radius from your restaurant, minimum order amount, delivery fee, and estimated delivery time. Customers outside all zones will see only pickup.
Can I set a minimum order for delivery? +
Yes. Each delivery zone has its own minimum order setting. Customers ordering below the minimum will be prompted to add more items or switch to pickup.
Can I pause or limit orders during busy periods? +
Yes. From the POS or admin dashboard you can temporarily pause new orders for delivery, pickup, or both — without changing your published hours. This is useful when the kitchen gets overwhelmed.
Does Menuzio provide delivery drivers? +
No — Menuzio is a direct ordering platform, not a delivery marketplace. You manage your own drivers. This keeps you in control of the delivery experience and means you pay zero commission to a third-party network.

⚙️ Account & billing

Can I cancel my subscription at any time? +
Yes. Menuzio is month-to-month with no long-term contracts. You can cancel from your account settings with a single click. Access continues until the end of your current billing period.
Can I change my plan? +
Yes. Upgrades take effect immediately. Downgrades take effect at the start of your next billing cycle.
Can I manage multiple restaurant locations? +
Each location is a separate Menuzio account with its own subscription, menu, and settings. Multi-location management from a single login is on our roadmap for 2026.
How do I contact support? +
Email us at support@menuzio.ca. We respond within one business day. Priority support is available on the Growth plan with a typical response under two hours.
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